Support
Help with Terminal
Email [email protected] about anything, from a notification that didn’t arrive to deleting your data. For a flight, include its number and date.
Getting started
The first time you open Terminal, a short tour shows what it does. Then it asks a few things, and you can skip any of them: what to call you, and whether Terminal can send you notifications, use your location, read your calendar, listen when you search by voice, and count your steps when it walks you through an airport. When it’s offered, you can also sign in. iOS asks for each permission itself, and you can change your mind later in your iPhone’s Settings.
Adding a flight. Open Search, type a flight number, a route or a whole sentence, and tap + beside the flight you want. To bring in the flights already in your calendar, tap + on My Flights and choose Import your flights. With Suggest Flights from Calendar on, the flights Terminal finds in your calendar are suggested at the top of My Flights, and nothing is added until you add it.
My Flights and your Watchlist. When you add a flight, Terminal asks “Is this your flight?”. Choose Yes, I’m flying, and it goes on My Flights, day by day. Choose Just follow, and it goes on the Watchlist on Home, for a flight you’re meeting or keeping an eye on. To change it later, press and hold the flight and tap My flight. Only your own flights count in your Logbook.
Searching
Search like you talk. Type or say a flight number, a route or a whole sentence, such as “london to paris tomorrow morning” or “sfo to jfk to del”. To speak instead, tap the microphone in the Search field. You can also ask about a flight you’ve saved: “is it delayed”, “which gate”, “when does it land” or “where is my flight”.
Commands change what a search does. Type / to see them all. One letter is enough, so /w is /watch, and a space turns it on. They stack, so one search can use several, such as “/stops mumbai to delhi /mine”.
- /watch Flights you add go to your watchlist
- /mine Flights you add go to My Flights
- /land Times mean when it lands
- /stops Include connections, not just direct
- /return Add the trip back on another date
/watch and /mine can’t both be on, so the newer one replaces the other. To turn a command off, tap its × or delete it.
Notifications
Terminal sends six kinds of notification, for every flight you save or follow:
- Gate and Terminal Changes. A new gate in the last four hours before departure, or a new terminal.
- Delays. A delay of 15 minutes or more, a delay that changes by 15 minutes or more, a flight that’s back on time, and a new landing time once it’s in the air.
- Takeoff and Landing. When it takes off and when it lands.
- Baggage Belt. The belt for your bags, once it’s confirmed.
- Cancellations and Diversions. If it’s cancelled or diverted. For your own flight, a cancellation is followed by the next flight on the route.
- Connection at Risk. For your own connecting flights, when a delay leaves too little time to make the next one.
Once notifications are on, each kind has its own switch in Settings, under Notifications. To open Settings, tap the person button at the top right of Home. While a kind is switched off, its notifications are skipped, not saved for later. Terminal tells you about changes after you add a flight, not about how the flight was when you added it.
If one doesn’t arrive:
- Open your iPhone’s Settings, tap Notifications, then Terminal, and make sure Allow Notifications is on.
- In Terminal, open Settings and make sure that kind’s switch is on. If Settings shows Turn On Notifications instead, notifications are off for Terminal: tap it.
- If both are on and it still didn’t come, email us with the flight number and date.
How often Terminal checks a flight
Terminal checks your flights on our server, so it keeps watching when the app is closed. It checks more often as departure gets closer, going by the flight’s latest expected times, so a delay moves the whole schedule with it:
| More than two days before departure | every 12 hours |
|---|---|
| From two days to six hours before | every 6 hours |
| From six to four hours before | every 10 minutes |
| In the last four hours before departure | every 2 minutes |
| From departure time until it takes off | every minute |
| In the air | every 5 minutes |
| In the last 30 minutes before landing | every 2 minutes |
| From 15 minutes before landing | every minute |
| After landing, for the baggage belt | every 5 to 15 minutes |
The belt is checked every 5 minutes for the first hour after landing, then every 15 minutes, for up to three hours. A flight you follow is checked exactly like your own.
Logbook, your local time and your nickname
Logbook. Your Logbook keeps the flights you’ve taken: how many, your time in the air, the distance, the countries and the airports, this year or all time, with a map of your routes and some random facts. It opens from Home once one of your flights has landed. Only flights marked as yours count. Deleting a flight from Home or My Flights keeps it in your Logbook.
Show Your Local Time. When an airport keeps a different clock from your iPhone, Terminal shows your own time under each of a flight’s times and on its Timeline. It’s on to begin with. Turn it off in Settings to see only each airport’s time.
Your nickname. Terminal uses it in Home’s greeting, such as “Good morning, Jay”. You can set it during setup or in Settings. It’s kept only on your iPhone, even if you sign in.
Accounts
You don’t need an account: Terminal works the same without one. When signing in is offered, you can sign in with Apple or Google in Settings. Your account keeps your flights, on My Flights and your Watchlist, and your Logbook, so they come with you to a new iPhone. Our server never keeps your name or email address.
- Sign Out ends your sign-in on this iPhone. Your flights and your Logbook stay on it.
- Delete Account deletes your account, and everything Terminal keeps with it, from your iPhone and our server within an hour. It can’t be undone.
Deleting your data
- If you’re not signed in, tap Delete My Data at the bottom of Settings. It removes your flights, your Logbook, your searches and any crash reports from your iPhone, and your flights and notification choices from our server.
- If you’re signed in, tap Delete Account at the bottom of Settings.
- Anything else, or if you no longer have the app, email [email protected]. Our server holds no name or email address, so tell us the flight numbers and dates you saved.
Is the flight information always right?
Not always. It comes from flight data providers and is shown as they publish it, so it can be late, incomplete or wrong. Your airline is always the final word. The terms say this in full.
Does Terminal cost anything?
Terminal is free to download and use. There are no ads, and you don’t need an account.